facefoot web store FAQ section

Always allow up to two weeks processing time before your goodies ship, for your order to work its way through our customer queue. All our goodies are made and shipped fresh, and orders are filled in the order in which they were received. Right now, the customer queue is less than 7 business days long! You will receive a shipping notification after your order ships, so you will know it's on its way. :o) International orders, and orders paid via check, money order, or eCheck, can take a few extra days processing time for check processing and customs form preparation. We ship domestic orders using USPS Priority Mail, which usually takes 2-3 days in transit. (again, international orders have a longer time in transit, depending on the destination.) Please understand that in order to be fair to all our customers, we are unable to 'rush' orders, or jump your order ahead in the queue.

We ship according to the address information submitted on our site, that you will find in your order confirmation email. We are unable to make any changes to your shipping address once your order has been submitted! Although we love to make other order changes whenever possible, we can't guarantee that we can make changes to your order once it is in progress - some changes are simply not possible to execute through our system, and the density of our processing queue can sometimes make it quite difficult to perform special admin changes while keeping things moving for all our customers. To avoid delays in your order processing, please double check the contents of your cart and the shipping information before you complete your order.

Almost all of our ingredients are vegetable-derived. More information about the ingredients of each product are on the individual product pages.

Of Course. Face and Foot products are herbal, nourishing, full of natural ingredients; and many of our customers use them on their newborns or small children. Of course the normal caveats for allergies apply; children and adults with exceedingly sensitive skin should patch-test in a small area of skin first to make sure there's no reaction.

Preservatives & Shelf Life: Face and Foot strives to be as gentle and natural as possible in our choice of preservative systems.

There is a small amount of fluctuation that is possible from batch to batch when dealing with handmade products... Our products are made by people, not machines, and use a very high percentage of natural ingredients which themselves can embody slight variation from batch to batch or season to season. Please rest assured that we and all of our suppliers always work to bring you the best quality ingredients and products possible, and that our recipes are always cooked/blended/mixed up with love and meticulous care.

We sure do. International orders ship via international priority mail. If you are ordering more than one or two products for international delivery, please do not choose flat rate shipping. The shopping cart can calculate accurate shipping costs, but cannot calculate whether the products you have chosen will fit into the international flat rate envelopes. If you are unsure about the size/eligibility of your order, please email us! Failure to do so may result in your order being delayed, or even canceled and refunded.

Unfortunately, we cannot offer refund or exchange for Face and Foot products. If there is something the matter with your order, please let us know as soon as possible by email - [email protected]. We will try our best to rectify the situation!

We definitely do!! Please contact Vincent directly at 301-326-1501 for more information.

Absolutely!! We will host a sample and pamper session for all of your friends or even couples!!! This is an excellent opportunity to sample our amazing products but more importantly a chance to save money for there are no placing orders or shipping cost etc. All Face and Foot products are available onsite!! Your guest can actually leave with Face and Foot Products when they leave. Plus, the host will receive a free gift and 10% of the credit towards Face and Foot product.